Guidelines for Collection and Storage of Member Information
As a general rule, American First does not automatically collect personal information. The submission of personal information is initiated by the website visitor. We limit the amount and type of information we collect and retain to that which is required to establish and manage your account, understand your needs, and provide services, offer new products and services, and comply with legal and regulatory requirements. It is our policy that personal information, such as your name, postal and e-mail address or telephone number, is private and confidential. Accordingly, the personal information you provide is stored in a secure location, is accessible only by designated staff, and is used only for the purposes for which you provide the information.
Our website tracks information about the visits to our website. For example, we compile statistics that show the daily number of visitors to our site, the daily requests we receive for particular files on our website, and what countries those requests come from. These aggregated statistics are used internally to better provide services and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
Employees Are Responsible For Protecting Member Information
American First limits employee access to Member information to those employees with a legitimate business need for the information. Employees are educated so that they understand the importance of member confidentiality. Appropriate disciplinary policies help to enforce privacy responsibilities.
We Strive to Ensure our Member Records are Accurate
We have internal controls and procedures designed to keep and report Member information as accurately and completely as possible. We have procedures in place for timely correction of inaccurate information. We respond promptly when a Member tells us his or her information is not accurate.
American First Limits Disclosure Of Member Information
We do not disclose member information unless:
- We need to conduct a business transaction; such as responding to requests for verification of account status, transferring Member Accounts, sharing information with credit reporting agencies.
- We suspect fraud or are otherwise required or permitted to do so by law or regulation.
- A Member requests or gives us permission to disclose the information.
- We want to provide products or services we believe may be of interest to our members. Those companies outside American First that we select to offer services or products to our members must agree to respect the privacy of our member information.
We Respect Your Solicitation Preferences
We honor our Members’ requests to be excluded from marketing solicitations. If Members prefer to be excluded from all marketing solicitations, they can do so by contacting American First Credit Union in writing to 700 N. Harbor Blvd., La Habra, CA 90631, calling 800/ 290-1112 or sending an e-mail*.
*Due to the non-secure nature of e-mail transmissions, we caution you to use discretion in communicating sensitive personal information to us via e-mail. Instead, we encourage you to use our secure web chat during regular business hours to transmit personal information. Just look for the ‘Live Help’ button on the upper right corner of this screen. To send secure e-mail messages to American First use our Secure Support Center e-mail link from within Home Banking. This service allows you to login and review your messages online.